Pitt

Hoax calls reporting an active shooter at the library drew a large police response

AI-generated · every claim is source-linked

Monday, April 10, 2023PAswattingemergency notificationhigh confidence

Confirmed HoaxDetermined to be a hoax. The institutional response is documented because it reveals how the alert system performed under a perceived real threat.

On the night of April 10, 2023, multiple hoax calls reported an active shooter at Pitt's Hillman Library, drawing a massive police response to Forbes Avenue. The first ENS text message arrived 82 minutes after the initial call and contained no text, a delay and failure that prompted Chancellor Joan Gabel to declare 'we must do better.'

Alerts: 2
Response: 82 min
Killed: 0
Injured: 0

Institution

University of Pittsburgh

Public R1 · PA

All Pitt cases →

~34,000 studentsEmergency Notification Service (ENS)

Official alert policy

Read when and how Pitt says it will use Emergency Notification Service (ENS): summarized, quoted, and analyzed.

Documented Timeline

Alert Sequence

2 messages in sequence · 2 verified verbatim

Confirmed wording is transcribed character-for-character from a primary source. Use Verify this quote under each message to open that source in a new tab and compare the text yourself.

INITIAL ALERTSMSApr 11, 2023, 12:37 AM EDT

Verified verbatim0 chars

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University Times (Pitt internal newspaper)utimes.pitt.edu find archived copies

First ENS text message arrived blank, the message body was missing entirely, a technical failure separate from the 82-minute delay

Sent at 12:37 AM EDT on April 11, 2023, which was 82 minutes after the first 911 call at 11:10 PM EDT on April 10

Email and voice versions of the same message reportedly contained text; only SMS failed

Pitt Police Chief James Loftus said it was ultimately his decision to delay the notification

UPDATESMSShortly after the blank text, in the early hours of April 11, 2023 EDT

Verified verbatim126 chars

Alert: Police responded to multiple locations for reports of an active shooter. Calls were determined to be unfound and false.

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University Times reportingutimes.pitt.edu find archived copies

Note the typo 'unfound' instead of 'unfounded', preserved as authentic alert text

Sent only after Pitt and Pittsburgh police had cleared Hillman Library and surrounding buildings

Context

Background

At 11:10 PM EDT on April 10, 2023, Pittsburgh police received a 911 call reporting an active shooter at Hillman Library on Forbes Avenue. Two more calls from different numbers followed in quick succession. Officers from Pitt Police and the Pittsburgh Bureau of Police arrived on scene by 11:15 PM EDT and began clearing the library, where students were studying late for finals. Despite the rapid law enforcement response, the first emergency text alert to the Pitt community was not sent until 12:37 AM EDT — 82 minutes after the first 911 call. To compound the failure, the SMS message arrived completely blank; only the email and voice versions contained text. The follow-up message described the calls as 'unfound' (sic) and false. Chancellor Joan Gabel said publicly that the university 'must do better,' and Pitt commissioned a review of its emergency notification system. Pitt Police Chief James Loftus took responsibility for the delay, saying it was his decision to wait for verification. The incident became a national reference point for how not to handle a swatting hoax, and informed Pitt's much faster 8-minute response to a similar hoax at Barco Law Building 28 months later.

Analysis

Key Findings

82-minute delay between the first 911 call (11:10 PM EDT) and the first emergency text (12:37 AM EDT) became a case study in slow alert response

First SMS arrived completely blank due to a technical failure separate from the human-decision delay

Chief Loftus took responsibility, saying the delay was his decision while police verified the threat

Incident triggered a full review and overhaul of Pitt's Emergency Notification System (ENS)

Outcome

No victims, no shooter found. Pitt Police Chief James Loftus took responsibility for the delayed notification. The university overhauled its emergency notification protocols.

Provenance

Sources

Every claim on this page is meant to be checkable. Open the links below (and the Verify this quote control under each confirmed alert) to read the original university, news, or archive page yourself. Hostnames are shown so you can see where you are going; archived copies survive when live pages move or disappear. See also our methodology.

News
Active shooter hoax calls at Pitt's Hillman Library spark panic and questions about emergency alerts (CBS Pittsburgh)
cbsnews.com
archived copy
Official
Hoax shooter incident highlights emergency notification shortfalls (University Times)
utimes.pitt.edu
archived copy
News
Pitt to review emergency notification system following 'swatting' calls Monday night (WESA)
wesa.fm
archived copy
Student Paper
Pitt addresses ENS alert delays (The Pitt News)
pittnews.com
archived copy
News
Pitt student, others describe chaotic scene of gunman hoax (TribLIVE)
triblive.com
archived copy

Cite this case

Campus Alert Archive. "University of Pittsburgh: Hoax calls reporting an active shooter at the library drew a large police response." Incident of April 10, 2023. Added May 2026; last updated July 2026. https://campusalertarchive.com/case/university-of-pittsburgh-hillman-library-swatting-2023-04-10/

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Alert text quoted on this page remains the work of the issuing institution; the archive is a secondary source.

Alert Sequence

Background

Key Findings

Sources

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